Terms and conditions

Our telephone service is available from Monday to Saturday from 9:30 a.m. to 1:00 a.m. and Monday to Friday in the afternoon from 5:00 p.m. to 8:00 p.m., by calling +34 932.217.513.

All prices include the value added tax (VAT) applicable in Spain. Special VAT exemption cases:

- If you live in an area of ​​the EEC that is exempt from VAT (for example, the Canary Islands), as soon as you select the shipping area, the prices will become VAT-free. It will be necessary that in the order you enter a NIF and shipping address that proves said circumstance.

- If your company in the EEC has a European VATID, you must indicate it in the observations of the order, specifying the VATID in the order and we will refund the corresponding amount and send you an invoice without VAT.

The usual delivery time is 2 days for products in stock, and 7 days for other products. Some products include more information on forecasting delay in delivery. The delivery times indicated on the products and in the shopping cart are informative and based on averages calculated in working days. In no case do they imply a commitment to deliver on the fixed date. Occasionally there may be longer delays, in this case the client may unilaterally withdraw from the order, restoring the amounts paid in the order and the parties agreeing that no claim for damages, present or future, direct or indirect, or under the modalities consequential damage or loss of profit.

You can call us by phone at +34 932.217.513 or contact the email info@joyeriacanovas.com, for a more accurate approach to confirm stocks and delivery forecasts.

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at Jewelry Cánovas SL, c / Maquinista 16 08003 Barcelona, ​​Spain. By phone or fax at +34 932217513 or by email info@joyeriacanovas.com. You can use the model withdrawal form that appears below, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of their return, depending on which condition is met first.

You must return or deliver the goods to us directly or to Jewelery Cánovas SL, c / Maquinista 16 bajo 08003, Barcelona, ​​Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on to notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

The right of withdrawal will not be applicable to contracts that refer to:

a) The supply of goods made according to the specifications of the consumer and user or clearly personalized.

b) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

"Model withdrawal form"

- For the attention of Alfonso Cánovas Barberà, Jewelry Cánovas SL, C / Maquinista, 16 bajo, 08003, Barcelona, ​​Spain, telephone or fax +34 932.217.513, email: info@joyericanovas.com:

- I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good / provision of the following service

- Order on / received on (*)

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or of the

consumers and users (only if this form is submitted on paper) "

- Date

Upon receiving the order, you must review its content before signing the delivery note of the delivery person, in case it is not possible, you must write 'as approved except for review'.

In case you detect an error and the products received do not correspond to the ones you have bought, reject the package, you must notify us of the error within 24 hours. In this case we will send a courier to collect the order and correct the error.

The customer will have to check the status of the merchandise upon receipt and in case of damage caused or lack of product, they will have to reject the order or make reservations and pertinent observations on the delivery note of the carrier and inform us of it by email in a maximum period of 24 hours after delivery.

Prices are valid, except for typographical errors while stocks last.

The availability shown in products, order form and purchase process is informative. In the case of ending the stock of a product requested by the client, the new estimated delivery time will be informed, the client being able to choose if he wishes for the refund of the purchase amount. If it is not possible to quickly replace the stock of a product, the refund of the amount paid directly with the same means of payment used by the customer will be made.

Orders with a transfer payment method will have 48 hours to be paid by transfer. After this time, the order may be canceled and its price and offer may not be maintained.

If the stock of a promotional gift product ends, one of similar characteristics would be sent.

Shipping costs are added to the purchase price.

Our agreement with the transport companies allows us to have exceptionally low shipping costs.

The Cánovas Jewelry store will manage the shipment as quickly as possible. As soon as we have all the merchandise prepared, packed and labeled in our logistics center, the express courier company will deliver it to you in a maximum of 48 hours.

If you see any cheaper product on another website, but you want to buy it at www.joyeriacanovas.com, you just have to tell us the page and the price you have seen and we will match it as long as it is not below our purchase price. The request must be made before the purchase of the item. Valid for online stores domiciled in Spain that are authorized distributors of the item in question. Valid for the final price of the order, including transport costs and other management costs or commissions.

For the use of some functionalities of the website it is necessary to use

cookies. Cookies are used to add products to the basket and thus be able to make a purchase.

They are also used to personalize navigation for each user.

If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please, consult the instructions and manuals of your browser to expand this information.

The conditions of use of this website are subject to the provisions of current Spanish and European legislation.

The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

Likewise, as an entity adhered to TRUSTED SHOPS and in the terms of its Code of Ethics, in case of controversies related to online contracting and advertising, data protection, protection of minors and accessibility, the user may go to the extrajudicial dispute resolution system from TRUSTED SHOPS (www.trustedshops.es).

In accordance with the provisions of Royal Legislative Decree 1/2007, all products have a two-year guarantee from the date of delivery. If you need to make use of the guarantee, we suggest you contact our customer service at 932.217.513 and we will help you in managing it. Defects or damage due to improper use or handling of the material or wear caused by normal use of the same are not included in this warranty.

Responsibility for comments are the property and responsibility of their authors, however, the customer service, despite not being able to validate the veracity of them, periodically reviews and responds to the opinions of users, reserving the right to delete them if they are It seems that in their criteria they are inadequate, not proven, they violate the law, ethics or morals. If any user believes that any comment is inappropriate, please comment it at info@joyericanovas.com or by calling +34 932.217.513.

In compliance with the provisions of Organic Law 15/1999 of December 13 on the protection of personal data, we inform that the personal data you provide us will be included in an automated personal data file, created and maintained under the responsibility of Cánovas Jewelry.

To exercise their rights of access, cancellation, rectification and opposition, the user can write to the email address info@joyeriacanovas.com.

The personal data collected will be used exclusively for the purpose of providing the services requested by the user, sending information and requested promotions, with prior consent; as well as proceeding with the invoicing of the contracted products and services.